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Troubleshooting

The power button does not turn my computer on. What do I do?

We recommend these solutions: Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet. Solu

My computer is slow or frozen...

9 times out of 10, the problem can be fixed by restarting your machine. Contact us if restarting your machine does not immediately solve the problem. 

The splash screen is stuck on the manufacturer logo (Says only Dell, HP, Lenovo)...

1. Turn off the computer.2. Remove the RAM.3. Give a quick cleaning to the gold connectors with lite alcohol and a Q-tip.4. Reseat into DIMM Slot (install back into the slot, firmly.)

The screen is black...

If it does turn on and you can see lights on the computer or hear the fan spinning:For Desktop: After checking power cables Check your monitor is powered on. Make sure your video cable is plugged into not on

The sound isn’t working (no audio)...

Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.​Solution 2: Check the audio player

The keyboard is not working (numbers in place of letters)...

Check settings. Sometimes the “FN” Key is the culprit for making the keyboard into a numbers only environment. Tap the “FN” key coupled with the “FN lock” Key (usually the “ESC” key to turn on/off Function Lock

SATA Operation Changed in BIOS...

Most of our customers do not change these features in the BIOS, however, if you are more inclined and computer literate, you may find yourself changing this option. Always make sure it is set to AHCI in the BIO

Wifi not connecting, hard toggles...

The wireless switch of your laptop is off. Your laptop cannot find the SSID of the router but other wireless devices can see the SSID. You need to turn on the laptop wireless switch. Hard toggles are gene

Assembly Info For Dell 7060 & Dell 7070

Here is the step by step video on how to set up your Dell 7060 and dell 7070 computers Prefer a written out guide?Download the PDF here!